Our Tampines Hub (OTH) has taken a significant step towards embracing smart technology by introducing two autonomous robots, Crystal and Oscar, as part of its security and visitor service enhancements. These state-of-the-art robots are transforming how public spaces manage safety and customer engagement.
Crystal: The Concierge and Patrol Assistant
Crystal, an indoor robot, performs dual roles as a concierge and security assistant. Equipped with 360-degree cameras and advanced sensors, she provides visitors with directory assistance and connects them to live customer service officers for real-time conversations. Her ability to patrol indoor areas ensures a seamless blend of security and convenience.
Oscar: The Outdoor Sentinel
Oscar, on the other hand, focuses on outdoor security. Designed for surveillance, he patrols external areas of OTH, identifying incidents such as overcrowding or smoking. Oscar’s 360-degree vision and facial recognition capabilities allow him to assist in locating missing persons or reporting incidents, ensuring a safer environment for all visitors.
Smart Command Integration
Both robots are linked to a central command operations center. This integration enables real-time incident reporting and swift deployment of security personnel. By providing actionable data, these robots have boosted security workforce productivity by 25%, allowing human teams to focus on more complex tasks.
A New Era in Robotics
The deployment of Crystal and Oscar is part of Certis’ Smart Networked Security initiative, which leverages robotics and data analytics to secure high-density spaces. Their introduction at OTH underscores the growing role of robotics in public facilities, demonstrating how these innovations can enhance safety, improve operational efficiency, and elevate visitor experiences.
Pioneering the Future
As developers of cutting-edge robotic systems, we see this as a pivotal moment in the robotics industry. Crystal and Oscar exemplify how advanced automation can redefine public safety and service, paving the way for broader adoption of intelligent robotic solutions across various sectors.
With Crystal and Oscar on patrol, Our Tampines Hub sets a new benchmark for smart security, offering a glimpse into the future of robotics in community spaces.
